FAQ
Frequently Asked Questions
How long does shipping take?
Standard shipping takes 5-12 business days within the US. We ship from our fulfillment center and you'll receive a tracking number once your order ships.
Do you offer free shipping?
Yes! We offer free standard shipping on all orders over $50. No code needed — the discount is applied automatically at checkout.
What is your return policy?
We offer a 30-day money-back guarantee. If your pet doesn't love the product, contact us for a full refund or exchange. Items must be in original condition.
Are your toys safe for pets?
Absolutely. All our toys are made from non-toxic, pet-safe materials. We test every product to ensure durability and safety for cats and dogs of all sizes.
Can I use a discount code with free shipping?
Yes! Discount codes can be combined with our free shipping threshold. Use code PLAY15 for 15% off your first order.
Do you ship internationally?
Currently we ship within the United States. We're working on expanding to international shipping — stay tuned by joining our newsletter!
How do I contact customer support?
You can reach us via our Contact page or email us directly. We typically respond within 24 hours on business days.