Refund policy
Return & Refund Policy
At Roam Paws, we want you and your furry companion to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.
Returns
You have 30 days from the date of delivery to return most items for a full refund. To be eligible for a return:
- Items must be unused and in original packaging
- Items must include all original tags and accessories
- Items must not show signs of wear, damage, or pet use
Non-Returnable Items
The following items cannot be returned:
- Personalized or custom-made products
- Food, treats, and consumable items
- Items marked as "Final Sale"
- Gift cards
How to Initiate a Return
- Contact us at support@roampaws.com with your order number
- We'll provide you with a return authorization and shipping instructions
- Ship the item back within 14 days of receiving authorization
Refunds
Once we receive and inspect your return, we'll process your refund within 5-7 business days. Refunds will be credited to your original payment method.
Exchanges
Need a different size or color? Contact us and we'll help arrange an exchange. Exchanges are subject to product availability.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos of the damage. We'll send a replacement at no additional cost.
Questions?
Contact our customer service team at support@roampaws.com and we'll be happy to assist you.