Returns & Exchanges
Returns & Exchanges
🔄 30-Day Money-Back Guarantee on All Products
Our Promise
We want you and your pet to love every product. If you're not completely satisfied, we'll make it right — no questions asked.
Return Policy
| Detail | Policy |
|---|---|
| Return Window | 30 days from delivery date |
| Condition | Unused, in original packaging |
| Refund Method | Original payment method (3-5 business days) |
| Return Shipping | Customer responsibility (defective items excepted) |
How to Start a Return
- Contact us via our Contact page with your order number
- We'll send you return instructions within 24 hours
- Ship the item back using the provided address
- Refund processed within 3-5 business days of receiving the item
Exchanges
Want a different size or product? We're happy to exchange! Start the process through our Contact page and we'll get you sorted.
Defective Items
Received a damaged or defective product? Contact us immediately with photos and we'll send a replacement at no extra cost — including return shipping.
Questions?
Need help? Contact us — we typically respond within 24 hours. We're real pet parents here to help.